Managed Services

As CIOs and business leaders search for new strategies to optimise enterprise resources, the idea of managed services continues to gain traction with organisation as it allows businesses to transfer or outsource business processes or activities to external service providers. Very often, service providers are equipped with highly specialised and unique capabilities, which have been refined and honed over many years.

Altron Rest of Africa’s managed services capabilities include solutions for the banking and retail sectors, as well as end-user services (encompassing helpdesks and IT support). As a leading distributor of Xerox products and solutions, Altron Rest of Africa also offers integrated office automation and print solutions including the flagship Managed Print Services solution.

Banking Solutions

Altron Rest of Africa provides, supplies, and installs ATMs, teller cash recyclers, ATM hardware solutions, and self-service kiosks, note-counters and deposit-taking solution to many regional and global banks. Offerings include consulting services, professional services and bank branch transformation capabilities; all of which make Altron Rest of Africa a go-to brand for many banking sector leaders and decision-makers.

Our service levels agreements cover preventative maintenance of the install base of ATMs, as well as rapid response times to ensure maximum uptime for ATMs. All of this is made possible through a network of strategically positioned Altron Rest of Africa local offices, delivery partners, as well as a truly world-class inventory and spares management. Our operations and internal processes adhere to the strict standards in security and surveillance.

Retail Solutions

Africa’s growth continues to unleash expansion opportunities for global, regional and national chain stores seeking to take advantage of rising income levels and consumer demand. Across the continent, we have partnered with retailers to add to their network of store locations, transformed existing outlets, and modernised customer experiences in line with emerging global trends.

Our retail sector proposition includes point-of-sale devices, retail software solutions, innovative self-check-out terminals, digital signage, among others. Through our IT support contracts and Service Level Agreements, chain store managers are able to ensure continuity of operations while focusing on providing an enhanced customer experience.

Offload the day-to-day provisioning of significant chunks of the IT function.

End-user services

Our managed services offering includes enterprise end-user computing services such as helpdesk and incident management services, and our new Device-as-a-Service solution. This removes the considerable burden of procuring, managing and maintaining employee tools of trade equipment for IT managers. Included in this, we offer device training and support and seamless warranty management processes.

In relation to our IT help desk, call logging and incident resolution processes allow for strict adherence to turnaround times and multi-level escalation points depending on the complexity of the query to be resolved.

Office automation and document solutions

Altron Rest of Africa is one of the world’s leading distributors of Xerox products and solutions. Through our extensive network of accredited resellers and service delivery partners, we supply, install and maintain a range of office print solutions, production print equipment, software solutions and support services for some of Africa’s largest corporations and public institutions.

Our flexible delivery models and finance options include outright purchase, rental options (both backed by full-service maintenance agreements). Our solution incorporates spare parts, paper and consumables, labour, software, and related technical support offerings.

For our flagship managed print services proposition, we package our office automation, document solutions, and software capabilities together with Xerox Remote Connect, a technique which radically simplifies billing, remote monitoring of machine performance and early ordering of spares and consumables.

Contact center management and Leaning solutions

As businesses seek to improve customer service and client centricity among their workforce, adopting best practice in relation to contact centres and client service has never been more critical to maintaining customer loyalty. Our contact centre capabilities include the supply of unified communications solutions, and call centre software, all of which can be integrated into our client’s CRM applications.

Our learning management solutions are underpinned by the use of digital adoption learning solutions that enable delivery of content and learning to employees across digital platforms and channels, making learning simple, convenient and accessible while providing management with a reliable way of tracking and monitoring employee development and progress.

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